Salon FAQ

Many people have questions about Hair Motif’s services.

We want a potential client to have the best communication experience. That’s why we’ve included this FAQ page. If you can’t find the answer you need, you’re more than welcome to call us at 804 839 4381, or email us at

I’m running behind for my appointment. How late can I show up?

If you’re running more than 15 minutes behind please call the salon to tell us what your ETA is. We may still be able to accommodate your service. Or we may have to reschedule you for a different time or day.

How late can I cancel an appointment?

Please give us a 24 hr notification.

I have long hair and want to go short. Which cutting option do I choose?

Please select the long hair option. It is a service that requires more time than average when going from long hair to short hair.

For my color appointment is it best to have dirty hair?

For color treatments the cleaner the hair the better. Hair that has oil or product build up can improperly influence the outcome of the color service.

I prefer a dry cut. Is that an option?

Yes, as long as hair is clean prior to service.

I want to make a big change to my hair color. What option do I select?

Please select for consultation. Or call the salon so we help guide you to the correct service.

I received a service from the salon and don’t like it. What is the next step?

Please call us so we can figure out the best resolution.

Why am I being directed to put a deposit down on a hair service?

Some chemical hair services are more complex in application and require a longer amount of time. This is a goodwill measure that we request from the client to secure the appointment.

I put a deposit down for my appointment, but now I have to cancel my appointment. Can I get my deposit back?

Any appointment cancelled within a 24 hr notice will be refunded the deposit. A deposit will be held if the appointment is cancelled within less than 24 hrs. But will still be credited for a future appointment. We understand that situations arise that require a last minute cancellation. If you cannot make your appointment and do not know when you will be able to make another appointment please call the salon so we can figure out the best resolution. 

More Than Just A Hair Salon

At Hair Motif you're part of our community.

That’s why anytime you walk through our doors, you’ll experience a warmth of chemistry and respect between team members and clients. These feelings radiate into a relaxing yet professional hair care experience.

Salon Hours

Tues. - Fri: 9 am - 7 pm

Saturday: 9 am - 5 pm

Sunday: 12 pm - 5 pm

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