Hair Motif FAQ

Have questions about Hair Motif’s services and policies?

We want our clients to have the best communication experience possible. That’s why we’ve included this FAQ page. If you can’t find the answer you need, you’re more than welcome to call the salon at 804-839-4381 or email us at talktome@hairmotif.salon

Why is a credit card required to make an appointment?

This is a goodwill measure we ask from our new clients. The booking software encrypts your credit card info, and we do not charge the card on file unless you cancel the appointment short of the 24-hour window or no-show for the service. If you prefer not to input you’re credit card info, you will be taken on a walk-in basis.

I’m running behind for my appointment. How late can I show up?

If you’re running more than 15 minutes behind, please call the salon at 804-839-4381 to tell us your ETA. We may still be able to accommodate your service. Or we may have to reschedule you for a different time or day.

What is the cancellation policy?

We require a 24-hour notice of cancelation to avoid being charged 50% of the service cost. You will receive a text and email reminder notification 72 hours before the scheduled service. You can cancel or modify your appointment through the convenient link attached to the reminder notification. You can also call the salon at 804-839-4381 or send an email to talktome@hairmotif.salon to cancel or change your appointment.

I have long hair and want to go short. Which cutting option do I choose?

Please select the long hair option. Our haircutting services are timed for your current length of hair, not the finished look. As well, bringing in inspiration photos is always helpful when making a big change.

For color appointments is it best to have dirty hair?

For color treatments, the cleaner the hair, the better. Hair that has oil or product build-up can improperly influence the outcome of the color service.

I prefer a dry cut. Is that an option?

Yes, you can have a dry haircut, depending on the desired shape. We ask that you arrive with clean hair and no styling products on the hair.

I want to make a big change to my hair color. What option should I select?

Please select for a consultation. Or call the salon at 804-839-4381 so we can help guide you to the correct service.

I received a service from the salon and don’t like it. What is the next step?

Please call us at 804-839-4381 or email us at talktome@hairmotif.salon so we can figure out the best resolution.

Product return policy

We guarantee all our products. If you decide that you do not like what you have purchased from us, please return the product within 7 days for a full refund or exchange whichever you prefer.