Salon FAQ

Many people have questions about Hair Motif’s services.

We want a potential client to have the best communication experience. That’s why we’ve included this FAQ page. If you can’t find the answer you need, you’re more than welcome to call at 804-839-4381 or email at

Why am I being directed to put a deposit down on a hair service?

Some chemical hair services are more complex in the application and require a more extended amount of time. This is a goodwill measure that we request from the client to secure the appointment.

I put a deposit down for my appointment, but now I have to cancel my appointment. Can I get my deposit back?

Any appointment canceled within a 24 hr notice will be refunded the deposit. A deposit will be held if the appointment is canceled within less than 24 hrs. But will still be credited for a future appointment. We understand that situations arise that require a last-minute cancellation. If you cannot make your appointment and do not know when you will be able to make another appointment, please call the salon so we can figure out the best resolution.

I’m running behind for my appointment. How late can I show up?

If you’re running more than 15 minutes behind, please call the salon to tell us your ETA. We may still be able to accommodate your service. Or we may have to reschedule you for a different time or day.

How late can I cancel an appointment?

Please give us a 24 hr notification.

I have long hair and want to go short. Which cutting option do I choose?

Please select the long hair option. It is a service that requires more time than average when going from long to short hair.

For my color appointment is it best to have dirty hair?

For color treatments, the cleaner the hair, the better. Hair that has oil or product build-up can improperly influence the outcome of the color service.

I prefer a dry cut. Is that an option?

Yes, as long as the hair is clean before service.

I want to make a big change to my hair color. What option do I select?

Please select for consultation. Or call so the salon can help guide you to the correct service.

I received a service from the salon and don’t like it. What is the next step?

Please call us at 804-839-4381 or email us at so we can figure out the best resolution.

More Than Just A Hair Salon

At Hair Motif, you're part of our community.

Salon Hours

Mon. closed

Tues. 9 - 5

Wed. 11 - 7

Thurs. 11 - 7

Fri. 9 - 7

Sat. 9 - 5

Sun. closed


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